These terms apply to every tour, Nile cruise, day trip and transfer booked with Egypt Best Vacations. Please read them before you pay your deposit. If anything is unclear, contact us and we will explain it.
Egypt Best Vacations is the trading name of Standard Tours, a licensed Egyptian tour operator (tourism licence no. 1082).
In these terms, “we” and “us” mean Standard Tours trading as Egypt Best Vacations, and “you” means the person making the booking and everyone travelling on it.
When you send a booking request, one of our team contacts you to go through the details and finalise your itinerary. Your booking is confirmed once we have received your deposit and sent you a written confirmation. The confirmation lists your dates, services, room type and total price, and it is the record of what we have agreed to provide.
The person making the booking must be at least 18 years old and accepts these terms on behalf of everyone in the party.
If you book well ahead, you can spread the cost in monthly instalments over up to six months before you travel. We agree the instalment dates with you in writing when you book. Anything still outstanding is due under the balance rule above.
You can ask to change your dates, itinerary or room type at any time. Changes depend on availability. We do not charge an administration fee for changes, but you pay any costs passed on by airlines, hotels or cruise ships, and any difference in price for the new arrangements.
Cancellations must be sent in writing to info@egyptbestvacations.com. The cancellation date is the day we receive your message. The fee depends on how many days remain before your arrival date:
| Days before arrival | Standard dates | Christmas, New Year and Easter |
|---|---|---|
| 75 days or more | 10% of the total tour price | 15% of the total tour price |
| 61 to 74 days | 25% | 25% |
| 30 to 60 days | 50% | 50% |
| 15 to 29 days | 75% | 75% |
| 8 to 14 days | 90% | 95% |
| 7 days or fewer, or no-show | 100% | 100% |
Force majeure means events outside anyone’s control that make travel impossible or unsafe, such as an official government travel ban or advisory against travel covering your country of departure or your destination, airspace or border closures, natural disasters, epidemics, war or civil unrest.
If you cannot travel for one of these reasons, you choose between:
In both cases the only deductions are airline cancellation fees under the airline’s terms and any bank charges applied to your payment.
Refunds are made to the same account, using the same payment method as the original payment. We process refunds within 14 working days of confirming them. How quickly the money reaches you after that depends on your bank.
Each tour page and your booking confirmation state whether your tour is private or small group. Our small group tours take no more than 16 guests, unless the tour page states a different limit. All Jordan tours and all combined Egypt and Jordan tours are private.
Children’s prices apply to a child sharing a room or cabin with their parents. Ages are counted on the date of travel.
Day tours, shore excursions, Nile cruises and tour packages that travel by road only.
| Child’s age | Price |
|---|---|
| Under 6 years | Free, without an extra bed |
| 6 to 11 years | 50% of the adult price |
| 12 years and over | Adult price |
| Child’s age | Price |
|---|---|
| Under 3 years | 30% of the adult price |
| 3 to 5 years | 40% of the adult price |
| 6 to 11 years | 50% of the adult price |
| 12 years and over | Adult price |
Younger children pay on these packages because airlines and railways charge for their seats.
Travel insurance is not included in our prices. We strongly recommend that every guest takes out a policy covering cancellation, medical treatment, repatriation and lost baggage before paying the deposit.
Tell us about special requests, such as adjoining rooms, bed types or special meals, when you book. We and our suppliers will do our best to meet them, but they do not form part of the contract and we cannot guarantee them.
Tipping is a customary way to thank guides, drivers and crew for good service. It is never mandatory and is not included in the tour price unless stated.
We plan and run your tour with reasonable skill and care, using licensed guides, drivers and suppliers. Flights, hotels, cruise ships, trains and some activities are provided by independent companies under their own conditions.
We are not responsible for injury, illness, loss, damage, delay or extra expense caused by events outside our control, including weather, natural events, force majeure, acts of government or other authorities, war, civil unrest, strikes, theft, mechanical breakdown, quarantine, or delays, cancellations and changes made by airlines, hotels, cruise ships or other carriers.
Nothing in these terms limits any liability that cannot be limited under the law.
If something is not right during your tour, tell your guide or call us straight away on +20 1551 580 786, so we can put it right on the spot. If the problem is not resolved, ask to speak to our customer service manager. If you are still not satisfied when you return home, write to info@egyptbestvacations.com within 30 days of the end of your tour and we will reply in writing.
Special offers, including Black Friday and seasonal deals, apply only to new bookings made during the offer period. They cannot be combined with other offers or applied to existing bookings, and some tours may be excluded. Current offers are listed on our Egypt travel deals page.
These terms and every booking made with us are governed by the laws of the Arab Republic of Egypt. Where these terms are published in more than one language, the English version applies if there is any difference between them.
Paying a deposit, by online payment link or bank transfer, confirms that you have read and accepted these terms and conditions on behalf of everyone travelling on your booking.
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